Shipping & Returns
All orders placed by 1 pm GMT ship the same day. For domestic shipments (UK), please allow 2-7 business days after shipment for your package to arrive. For international shipments, it takes approximately 14-21 business days to receive your package, although sometimes it maybe sooner or later depending upon your country’s customs department. After your order processes, you will receive an email with your order confirmation. Made to order and custom items such as clothing and artworks may take longer to fulfil, if you are unsure of an items expected delivery time please do not hesitate to contact us.
Please be aware that delays may be imposed by your country’s customs clearance. Nona Gallery is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.
Return & Exchange Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Just contact us with your order number and details details and we will do our best to help.
We do not however provide a free return service so you will have to cover the cost of the return postage yourself. Please make sure you send your returned goods safely. We recommend you post your items back using a tracked service as you are responsible for your package until it reaches us. We cannot be held responsible for any parcels that get lost or damaged on the way back to us. Once your returned items have been received allow 10 working days (not including weekends and bank holidays) From the date that the parcel arrived back to us for the refund to be processed. Please note, this will exclude any postage and packaging costs.